Returns and Cancellations policy
We take great pride in ensuring the wine that we craft is properly packaged and received in original conditions. However, there are times where issues may happen between our wine shop and your table. We want to resolve these issues as quickly as possible. Please see below for our policies regarding wine shipments.
DAMAGED IN TRANSIT
If you receive your wine and it has been damaged during shipment, please email us at firstname.lastname@example.org within three calendar days of receiving the shipment. Description of damages and photo evidence is required. This information is extremely helpful to us in making sure that our products are packaged and shipped properly. Upon receiving this information from you, we will arrange for the damaged products to be replaced at no additional costs.
ORDER CANCELLATIONS/ORDER made IN ERROR
If you cancel your order after it has been sent for fulfillment and before it has delivered to your door, a 25% restocking fee will be applied before a refund is issued.
Please send an email to email@example.com if you need to cancel your order. Once the wine has been received at our warehouse, we will refund your credit card account for the cost of item(s) less shipping, handling, and the 25% restocking fee.
If the order has already been sent for delivery and/or arrived at your door, it cannot be returned.
We will only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email within ten calendar days of receiving the shipment at firstname.lastname@example.org
We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask that the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error.
Once your return is received, it will go through inspection. Once there is an approval or rejection of your refund request, you will also be notified.
If you are approved, your refund for the item(s) in question will be processed less shipping and handling. A credit will automatically be applied to your original method of payment. If the original shipment was damaged or flawed and you do not wish to receive a replacement, you will receive a full refund, including shipping and handling charges. (Please note that refunds make take up to 10 business days to process and post onto your account)
To arrange for the return of corked or flawed products, please send an email to email@example.com